Marketplace · Rules updated 26 October 2026

Clear rules for every marketplace job.

Sign-up for clients and suppliers. Clear prices, verified work and a live annual race between houses.

Card checkout is not connected yet. You can explore services and register. New paid orders and automated supplier assignment open after payment setup. No online payment is being taken.

Explore services ↗ Sign up ↗
VANTABLACK / THE CONNECTED ROUTE

Know who acts next.

Follow the numbered route
Select a checkpoint for detail
  1. 01Define the requirementView checkpoint

    Business facts and scope to clarify

  2. 02Compare eligible offersView checkpoint

    Parties, dependencies and next action

  3. 03Accept the written scopeView checkpoint

    Written scope and acceptance

  4. 04Payment and assignment checksView checkpoint

    Evidence, review and unresolved gaps

  5. 05Deliver, check and closeView checkpoint

    Named provider and delivery evidence

Scope, choice, payment checks and delivery remain visible throughout the job.

Open full-size topology ↗
Read the steps
  1. Define the requirement — Business facts and scope to clarify
  2. Compare eligible offers — Parties, dependencies and next action
  3. Accept the written scope — Written scope and acceptance
  4. Payment and assignment checks — Evidence, review and unresolved gaps
  5. Deliver, check and close — Named provider and delivery evidence
How one job moves

Eight steps. One clear owner at each.

  1. 1RequestClient describes the job
  2. 2ShortlistQualified suppliers only
  3. 3Offer30 min to accept
  4. 4Approve and payCard · 15 min hold
  5. 5WorkClock starts when ready
  6. 6ProofAttached to the project
  7. 7VerifiedVantablack checks it
  8. 8Supplier paidWithin 2 business days

Steps 4 to 8 open when card checkout is connected. Until then, explore and sign up.

01 · Clear price

Approve it. Then pay.

See an estimated range first.

Once the supplier confirms the written scope, cost and availability, approve the final itemised quote and check out immediately by card.

Client coordination fee: 10% of supplier service cost, minimum AED 50, no maximum. Members pay less: Founder package 9%, Business 8%, Investor and Compliance Calendar 7%. Tax appears separately. No supplier commission on new marketplace orders. No cash or bank transfers.

Card payments are split at source by our licensed payment provider: the supplier’s share goes to the supplier directly and only the coordination fee comes to Vantablack. Vantablack never holds the supplier’s money.

A supplier price of AED 1,000 means AED 100 coordination fee: AED 1,100 before applicable tax. A supplier price of AED 200 means the minimum AED 50 fee: AED 250 before applicable tax.

Supplier price
AED 1,000
Coordination fee
AED 100
You pay before tax
AED 1,100

10% of the supplier price. No maximum.

The card processing cost is taken from the supplier’s share, not added to your price.

The checkout reservation lasts 15 minutes. If it expires, availability must be reconfirmed.

02 · Assignment

Available and rated. Then lowest price.

Only suppliers qualified for the specific service, with current credentials, available capacity and good ratings, enter the shortlist. A supplier with 3 or more ratings averaging under 3.5 stars pauses until reviewed. Compare the same scope and required charges.

  1. Lowest comparable price.
  2. Best verified ratings, adjusted for sample size.
  3. Highest first-pass completion rate.
  4. Best on-time delivery rate.
  5. Fewest substantiated supplier complaints.
  6. Fewest supplier-caused cancellations.
  7. Fastest acceptance history.
  8. Most recent relevant completed jobs.

Compare quotes on the same written scope. Eligible Vantablack teams are shown first when available; verified partner options remain visible. You choose the provider before work is assigned.

03 · Your project

Attach proof. Vantablack verifies it.

The work clock

Work starts after confirmed client payment and all required documents and access are ready. Client and authority waiting periods are recorded separately. A missed deadline triggers human review before extension or reassignment.

Completion and payment

The supplier attaches proof in the assigned service project. Vantablack checks it against the agreed deliverables. Supplier payment is due within two business days after verification, with no advance. Submission counts as completion only when submission was the agreed deliverable.

Private service workspace

The assigned supplier receives access to the service they are carrying out. Client identity documents, project discussions and individual spending stay private. Clients can leave honest ratings after completed work.

A fair start for new suppliers

Credential-approved recruits take one supervised low-risk job at a time. Graduation requires three successful completions, no unresolved complaints and Vantablack approval. Posting and likes cannot qualify anyone for professional services.

How every service runs

We are the referee.
You both stay safe.

Every service you take through Vantablack is its own project under your company, with a roadmap that opens after payment. Each step has a named owner, a deliverable, a due date and a named approver. Vantablack Operations watch every checkpoint and settle any issue as the neutral third party, so the client and the provider never have to argue with each other.

Four Vantablack departments stand behind every project: Consultants advise, Operations referee and approve the checkpoints, Relationship Management stays with you from setup onwards, and Marketing, AI & Automation run the systems that watch for delays and suggest your next steps.

Your choice

Three kinds of option, always labelled

  • Sponsored · Exclusive Vantablack Partner: a partner who pays to be shown, with its own price and package.
  • Vantablack: only when an approved Vantablack team exists for that service.
  • Best price: the lowest comparable approved price, always shown.

You choose. Choosing is not paying; work starts only after payment is verified.

Creative work

Three directions first

For brand, website and campaign work, the provider first presents a storyboard with three directions.

You choose one, and you approve every following step until the result is what you want.

Checkpoints

Nothing moves without the right approval

A provider can never approve its own work. Some steps need your approval, some need Vantablack's, and the final handover needs both. Changes beyond the agreed scope are priced separately and need your approval first.

Delays and disputes

Flagged the same day

A step past its due date is flagged automatically, and Operations contact both sides.

You can raise an issue at any time.

Every flag is closed with a written resolution, and disputes are decided on the evidence in the project record.

Signed-in members see their next steps, services and projects in My company.

04 · Community profiles & ranks

Build your record.

The same rank ladder is available to every Vantablack account: clients, partners and members. Divisions progress 3 → 2 → 1. Your shared account rank reflects earned points under the existing rules; verified completed jobs are shown separately, never inferred from purchases. A verified job earns 100 work points; an approved helpful contribution earns 1, capped at 5 per day. A rank is not a business-verification badge or a posting permission.

Supplier qualification stays separate: credential-approved new suppliers keep one active low-risk trial job, and graduation needs three successful jobs, no unresolved complaints and Vantablack approval. Build and share your Community profile.

ChickletEntry stage · under 300 points
Wood 3300–499 earned points
Wood 2500–799 earned points
Wood 1800–999 earned points
Bronze 31000–1499 earned points
Bronze 21500–1999 earned points
Bronze 12000–2499 earned points
Silver 32500–3499 earned points
Silver 23500–4499 earned points
Silver 14500–4999 earned points
Gold 35000–6499 earned points
Gold 26500–7999 earned points
Gold 18000–9999 earned points
Platinum 310000–14999 earned points
Platinum 215000–19999 earned points
Platinum 120000–24999 earned points
Diamond 325000–34999 earned points
Diamond 235000–49999 earned points
Diamond 150000+ earned points
What should I check for my business?
Apply this to your business

What else is needed after the licence is issued?

Why this matters

After getting the licence, check banking, accounting, visas, records and any permits needed to operate. Agree who will handle each requirement and keep the supporting documents.

What could change the answer?

New products, services, owners, locations or employees can trigger additional reviews after formation.

Check these details first

  • A list of your company’s required filings and renewals
  • Responsible owners and supporting records
  • Banking and transaction readiness
  • Permissions for the work you will do

Choose your next step

Understand the decision ↗Understand what to check before choosing a setup option.See the reasoning in a case ↗See how the business needs and limits shaped the advice.Check relevant activities ↗Read the activity description. A listing does not mean your business is approved.Plan my business setup ↗Answer questions about your own business to prepare for a consultation.
Get support