Privacy Notice

Who we are

Vantablack is the trading name of VANTABLACK Project Management Services, licence no. 1590177 issued by the Dubai Department of Economy and Tourism (DET), Dubai, UAE. For any privacy question or request, email [email protected].

What we collect

Enquiries, downloads and bookings

Your name, email, telephone, company, business requirement and anything else you write in a form. Consultation bookings are made through Google Calendar booking pages.

Quotations

Your name and email, the choices you make on the quotation, the one-time codes used to verify your email, your typed name and any drawn signature, the time of acceptance, your browser details and a scrambled (hashed) form of your IP address, kept as the record of what was accepted.

Client applications and documents

The company, shareholder, ownership and visa details you enter, and the documents you upload, such as passport copies, photos and proof of address.

These are needed for the authorities to process your application.

Your project workspace

Messages, questions and answers on your discussion board, checkpoints, milestones, documents you upload and documents we share with you, with who posted each item and when.

Vantablack Community members

Your email, display name, business name if you add it, your discussions, replies and reports, event registrations and whether you agreed to receive event and offer emails.

Vantablack Partners (PROs, government service centres and business partners)

Your name, organisation, emirate and areas you cover, phone number, services, PRO card or licence details, and the documents you upload: PRO card and Emirates ID for PROs, the trade licence for service centres, and for business partners the company trade licence, owners’ passports and Emirates IDs and a bank letter with the account name and bank. We also keep the prices and delivery times you send on price tasks, the tasks you take or win, the results you submit, deadlines met or missed, client ratings and tips, your partnership subscription and member offers, and your earnings and payouts.

Houses, levels, promotion and advertising

Your house, points, level, posting rank (Member, Author, Engineer or Expert), titles, figure skin, likes, challenge entries, event attendance, event promotion requests, skin and advertising requests, and the ads you publish.

Founders Hub

Referral slips, including the name and contact detail of the person you refer (you confirm they agreed to be introduced), 1-to-1 meetings, your invite link and who joined with it; investor applications and identity documents; your Community package, package requests and unlocks; pitches and decks; commodity listings and buyer requests; the links you share to partner platforms and each time you open a partner platform through the hub (so the platform and Vantablack can settle referral fees); job posts, applications and CVs.

How we use it

To answer your request, prepare and keep your quotation, run your setup and other transactions with the authorities, keep you updated, run the Community and its events, assign and pay for tasks, keep the service safe, and meet legal, tax and anti-money-laundering duties. We email you about events and offers only if you agreed; you can turn this off in your profile at any time.

Who can see what

• Your project workspace is visible only to you (through your private link and an email code) and to authorised Vantablack staff. Our internal team notes are never shown to you or to anyone outside Vantablack.
• Community posts, houses and leaderboards are visible to signed-in members, with your display name, business name, house, level, titles and partner badge. Your email is never shown to other members.
• Prices on tasks: other providers see only how many prices were sent and the lowest price, never who sent them. Vantablack sees all prices.
• Founders Hub: a referral slip is seen only by the giver, the receiver and Vantablack. Pitches are seen only by investors Vantablack has approved, and the link to a founder’s pitch on the partner platform only after the investor has paid the unlock fee. Buyers see listings from verified suppliers without the supplier’s identity, and the link to the supplier’s offer on its platform only after unlocking it. Vantablack only posts listings: it does not buy, sell, take payments or take a commission. A job poster sees an applicant’s email only after shortlisting them, and CVs are seen only by the poster.
• Partner platforms (licensed investment, crypto, gold dealer and trade platforms shown in the Founders Hub) carry out the regulated step under their own licence, terms and privacy notice. When you open one through the hub, you continue on their website and they collect what they need from you directly. We tell a platform that you came from Vantablack only to settle our referral fee with them.
• Client ratings: a client sees the first name (or company name) and badge of the partner who handled their task. Partners see the rating, never the client’s contact details.
• Vantablack Partners (PROs, government service centres and business partners) receive only the documents needed for a task they have accepted, only while the task is assigned to them, under a confidentiality obligation. They do not get access to your workspace or contact details, and may not deal with you directly.
• Authorities, free zones, banks and other bodies receive what is required to process the service you asked for.
• Partners behind member offers do not receive your details from us unless you contact them or agree to share them.

Automated moderation

Community posts and partner ads are checked automatically for safety.

These checks block posts that contain identity, bank or card numbers, phone numbers, email addresses or other contact details, or offensive language, and they can temporarily hide a post that several members report until our team reviews it.

Automated moderation does not make decisions about your company, application or account; people at Vantablack do.

Partner documents are also checked automatically (all documents present, nothing expired, bank account in the company name) before a person reviews and approves them.

Service providers and where data is stored

Our website, database, file storage and spam protection run on Cloudflare (Pages, D1, R2 and Turnstile). Emails, including one-time codes and notifications, are sent through Resend, and our mailbox is hosted by Google. These providers may process data in data centres outside the UAE. We are reviewing moving identity documents to UAE-based storage and will update this notice when that changes.

How we protect it

Access to client records and documents is limited to authorised staff and protected by email codes and secure sessions. Documents are downloaded through private, non-cached links. Messages may not contain identity or bank numbers. Notification emails do not include project details.

How long we keep it

Client records, quotations, applications and project workspaces are kept for as long as you are a client and afterwards for as long as UAE law requires for company, tax and anti-money-laundering records. Community accounts and posts are kept until you ask us to delete them. Verification codes expire after 10 minutes and sign-in sessions after 8 hours (staff), 30 minutes (application access) or 30 days (Community).

Your rights

You can ask us to show you the personal data we hold about you, correct it, delete it, stop using it for marketing, or withdraw consent you gave, subject to records we must keep by law. Email [email protected] and we will reply within 30 days.

Changes

We update this notice when we add services or providers. Last updated: 24 October 2026.

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